By Theresa Sigillito Hollema
"When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible."
Howard Schultz, Chairman & CEO Starbucks
Drumbeat, rhythm, spirit - Imagine the drumbeat of purpose, the rhythm of why your team exists, the spirit of the purpose expressed in the actions of the team members. Drumbeat, rhythm, spirit…beat ... beat… beat… Read More
By Henk de Jong
The Center for Urban Science and Progress (CUSP) is a unique public-private research center that uses New York City as its laboratory and classroom to help cities around the world become more productive, livable, equitable, and resilient. As an executive-in-residence at NYU Center for Urban Science and Progress (CUSP), I have the opportunity to advise and collaborate with an impressive group of talented young professionals eager to use their interdisciplinary expertise to make a difference in cities.
The expansive expertise of the class is being put to use in the real world applications of their studies. They are currently working in teams on five real-world, real-time application of their coursework, closely aligned with new political goals of the administration. Read More
By: Nita Korsten
Recently I attended a greatly inspiring talk at Baruch College in New York City. Ian Cook, Chairman, President and Chief Executive Officer of Colgate-Palmolive, disclosed how the company does its business globally. He is a highly genuine, driven and convincing leader who needs potential global leaders to understand what they should do to succeed in the global corporate world:
“Get out of your comfort zone and live and work in cultures other than your own!” Read More
By Julia Root and Henk de Jong
We are three months into the new mayoral administration for New York City. It is well established that Mayor De Blasio offers a new progressive vision for NYC. How will his radical agenda impact more long-term goals for the city? We have assembled the 12 Game-Changer Strategies of De Blasio.
Have you ever found that despite speaking in a shared language such as English, some things get lost in translation? Do you walk away from a meeting wondering, “I’m not sure how that went – did I say something wrong?” Or does your international team have subtle frustrations that keep coming up?
In an illuminating workshop led by Nita Korsten, we will talk about cultural competence in a global workplace, a critical issue for international managers. Read More
By Theresa Sigillito Hollema and Nita Korsten
One of our international clients recently aligned with a strategy of globalization of the supply chain and standardization of their processes with the goal of improved customer satisfaction and cost savings due to efficiencies. This seemed logical and reasonable, until looking deeply at a very decentralized, country driven organization. How would this transformation towards a more interconnected organization happen and was the leadership team ready to become international?
By Julia Root
As many CEOs know (and greatly enjoy the challenge), managing an international business is a complex, multi-faceted operation with demanding stakeholders. On top of keeping oversight of competitive strategy and diverse client needs across the globe, corporate leadership also needs to stay in tune to what’s happening inside the organization and the company culture. Read More
By Henk de Jong
During a cold December day in 2013, I visited the Kings County Hospital’s Behavioral Health Center in Brooklyn. I was a member of a small Dutch cultural delegation that was hoping to place artists in residence at the hospital. There is a plan to replicate an inventive Dutch artist’s residency, called The Fifth Season, where artists live and work on the grounds of a mental health hospital. They derive inspiration from the tensions between open and closed, everyday and strange, well and not well. Read More
by Henk de Jong
Drexel University and the City of Philadelphia were hosts to the CityAge Conference on 'The New American City' on November 13 and 14, 2013. The participants of the conference came from a variety of backgrounds. Two-thirds of the participants were from Philadelphia and the others from elsewhere in the US as well as from Canadian cities. The design of the conference was thoughtful, with a wide variety of themes covered. There were experts and practitioners on economic policy, urban design, architecture, transport, energy, infrastructure, community involvement, big data, culture, education, anchor institutes, the renaissance of urban industry and resiliency. Crust Young's principal, Henk de Jong, participated and chaired the panel on the resiliency of The New American City. Read More
Julia Root, October 2013
In November 2012, Henk de Jong, principal at Crust Young and
visiting fellow at the Research Center for Leadership in Action, chaired a
committee to conduct an organizational development audit of the City of Utrecht
in the Netherlands. In November 2013 the committee will undertake a second
The committee’s mandate is to evaluate the midway progress
of a major organizational change effort begun in 2010 by the mayor and aldermen
to improve the financial health of the municipal government while making it
leaner, more agile and customer oriented. The change initiative was partially a
direct effect of the European financial crisis, which began in 2009 and forced
cuts to many government programs and services across the Netherlands. Read More
By Henk de
October 10, 2013
is changing rapidly and some of the changes have a huge impact on engineering
firms. Crust Young helps engineering firms reinvent and improve their urban practices.
seven crucial new realities for global engineering firms: Read More
by Henk de Jong
The International City Managers Association hosts an annual
conference with keynote speeches from great leaders and authors and many
inspiring workshops organized by city managers for city managers. Some public
sector consultants and academic researchers may assist.
I was invited to join a September 2013 panel on ‘Leading
trough Trauma and Healing’. The invitation stemmed from my role in managing a horrific
major international child abuse case during my tenure in Amsterdam.
Co-panelists Trey Cocking, Norton Bonaparte and Bill Mathis had worked in very
challenging and dramatic situations as well. I will explain our cases and formulate
by Aline Bos
equity firms are increasingly investing in health care services in North-America and Europe. Health care directors are
facing the question if and how to deal with these – often
criticized – firms. We offer some background and conclude with three recommendations. Read More
July, Target, the second-largest discount retailer in the United States, came
into the news in a very unfortunate way. Three former employees sued Target claiming they suffered crude
harassment, discrimination and retaliation at work, and that Target's management
training is culturally offensive. One of Target’s distribution warehouses in
Woodland, California had apparently provided its managers with a document
titled, “Organization Effectiveness, Employee and Labor Relations
Multi-Cultural Tips”. Publicly shared as a result of the lawsuit, the
completely misdirected ‘tips’ were actually full of stereotypes regarding
workers of Hispanic descent. Read More
by Henk de Jong
and clients from across the globe are fascinated by the reputation of New York
City Economic Development Corporation. At Crust Young we have quite some
experience with them and our work is related to some of NYC EDC's
have analyzed some lessons on EDC to share with friends and clients:
by Henk de Jong
The International Leadership Association and Leiden
Leadership Center organized a two day conference on May 16 and 17, 2013 on
‘Leadership Roles for Local Peace and Global Justice’ in The Hague. The conference
addressed leadership questions in relation to peace and justice, bringing
together different perspectives from many sectors and nations.
I found two key-note speeches particularly interesting... Read More
Last year NYU's President John Sexton gave a key note speech at CityAge's Toronto Conference.
Sexton went back to the founding of NYU as a university based in the
heart of the city, opposed to the Ivy League universities that were out
in the distant and forested locations at that time. He elaborated on the
importance of the city for the university and vice versa. NYU has
stayed connected with the fabric of the city throughout the centuries
and is currently executing an aggressive urban growth strategy. The
strategy not only entails a much debated expansion in Chelsea but also
involves integrating global campuses around the world. Sexton, a great
his dialogue with Michael Bloomberg about the mayor's strategy of
expanding FIRE, which stands for Finance, Insurance, and Real Estate
sectors. Sexton thought
FIRE was not enough, he added ICE to it, what stands for Intellect,
Culture and Education. The two seemed to like this idea... Read More
While cultural differences between you and your team
members or you and your customers may not seem too big, the real problems
arising from those differences might be greater than you think. Why? Because a
culture clash is most likely not perceived as such, but rather as a personal
incompatibility... Read More
On February 11, 2013, a small group of colleagues, public
administration students and professionals gathered together at the invitation
of NYU Wagner’s Research Center for Leadership in Action to offer feedback for
an idea I have been exploring.
Can leadership be created?
I am embarking on a small study that looks at whether
mid-career professionals perceive that leadership training in its various forms
has made an impact on their work. Given my Dutch public sector background and
current residency here in New York City, the study will include a comparison
between the effect of leadership development programs on mid-career leaders in the
City of Amsterdam and Dutch National Government and the City of New York.
The driving questions include: How does each individual perceive the value
of the experience, education, training and/or coaching that they have received
to develop their careers? How much of their success do they attribute to formal
training? What role do their employers play in the creation of their
leadership, and are they actively invited by their managers to develop and
practice leadership competencies?
March 7, 2013 marked one year since the New York City
Council passed landmark legislation that requires all New York City agencies to
publish their quantitative data sets online in a machine-readable format. Agencies
had until this day, one year after the Open
Data bill was signed in 2012, to consolidate already publicly available data
on one site. The have until the end of 2018 to finish publishing all publicly
available data online.
In the midst of the open data movement sweeping municipal governments,
New York City was among the first to formalize open data sharing in law. The
tide of available information is not just being harnessed in the name of open
and transparent government but is also being used to spur the civic engagement of
young tech entrepreneurs. The limits of how of all this newly available information
will be used in the hands of app developers, coders, urban planners,
cartographers, or artists, is hard to imagine.